Staff Learning & Development
Deliver required training and developmental learning to employees at all levels within the healthcare organization. Improve skills and compliance of operational and administrative staff, assist clinical staff in maintaining licensure with continuing education credits, and prepare high-potential employees for leadership and management roles with role-specific training. Our course library of soft skills for healthcare professionals has more than you'll ever need to develop your workforce and increase their productivity as well as their job satisfaction.
Soft Skills for Healthcare Professionals provides an effective talent development solution for your entire healthcare organization.
Healthcare organizations are being challenged to continuously improve service quality, the patient experience, and overall efficiency metrics, all while simultaneously facing reduced reimbursements, increased regulatory compliance, and an aging workforce in an extremely competitive labor market.
Furthermore, massive changes to the industry landscape are being driven by Electronic Medical Record (EMR) conversions, the impending ICD-10 cutover, and the Affordable Care Act's emphasis on HCAHPS scores and Value-Based Purchasing (VBP) models.
To meet these complex challenges head-on, many top healthcare organizations have turned to eSoftSkills for eLearning content solutions to equip their workforce with the knowledge, skills, and tools that are necessary to thrive in a changing industry.
Our Library of Soft Skills for Healthcare Professionals Delivers Key Features to Meet the Unique Demands of Your Healthcare Organization:
- Trust a best-of-breed, Learning Management System (LMS) platform which meets the rigorous security requirements necessary to host training courses and other types of content
- Choose from a comprehensive LMS Courseware library of healthcare-relevant courses from industry-leading providers, or easily create and load your own content
- Manage and track staff certifications & licenses, and accreditations of key healthcare personnel
- Generate quick, accurate, and timely reporting to support audits, surveys, and regulatory processes
So what are some examples of the soft skills healthcare professionals need?
- Empathy – Empathy is perhaps the most important soft skill we can develop for better interpersonal interactions. In the healthcare industry you have to be able to empathize with the difficult conditions of patients in particular.
- Professionalism – The word “professionalism” often conjures up images of a cold, distant, brusque person in a nondescript navy blue suit. In fact, many people have the sense that to be “professional” is exactly the opposite of demonstrating empathy and emotional intelligence! However, professionalism is a key soft skill, and it doesn’t require you to be inauthentic, distant, or detached. Professionalism is simply the ability to conduct yourself with responsibility, integrity, accountability, and excellence.
- Communication Skills – Being able to communicate well with patients and colleagues is vital. Communication is the most important for many people when asked about soft skills examples for healthcare professionals, because all other soft skills are built on the ability to communicate clearly and professionally.
- Be a Team Player – In most healthcare settings, you inevitably must work with others. Finding ways to build teams that accomplish what needs to be done in the most efficient and accurate manner is often challenging, especially when bringing together team members with diverse sets of hard and soft skills.
- Dealing With Pressure & stress – Pressure is a daily part of many healthcare careers; you have to be able to handle it, and thrive on it. Positive and negative stress is a constant influence on all of our lives. The trick is to maximize the positive stress and to minimize the negative stress. Participants will be shown how stress can be positive and negative, and we’ll look at the Triple A approach that will form the basis of this workshop.
- Strong Work Ethic – You will often have to go ‘above & beyond’ in the care and service of others – many healthcare careers are not social friendly roles. a strong work ethic helps you build strong relationships with team mates and superiors. A solid work ethic also helps you find reward in the work you do, and shows a dedication not just to goals and outcomes but to your overall professional development.
- Positive Mental Attitude – Creating a positive attitude is one of the best things you can do for your productivity and your workplace happiness. People who have a consistently positive attitude are seen as approachable and can build more effective workplace relationships. A positive attitude also serves you well when you face challenges or setbacks – it breeds resilience.
- Adaptability and Flexibility – Can you cover an extra shift? Can you stay late? Again, these aren’t 9-5 career fields. Two of the most important skills you can have are adaptability and flexibility. Some people mistakenly think that the ability to change according to the needs of a situation or a willingness to compromise show weakness of a lack of conviction. In reality, the ability to compromise, change in response to changing situations and changing needs, and thrive are key to success in the fast-pace workplaces most of us find ourselves in. Change can be scary, but learning to adapt and flex as needed is an investment worth making.
- Time Management – Important in any career, but lives could literally depend on your timeliness. We all have the same number of hours in the day, so why is it that some people seem to get so much more done? The ability to effectively manage your time is key to productivity. You may not be able to create more time in your day, but applying time management skills can help you make the most of the time you do have!
- Self-Confidence – Nobody wants to think they are being cared for by a novice, so you need to project self-confidence in your abilities no matter how experienced you actually are. Self-confidence plays an important role in our everyday lives. Being confident allows us to set and reach our goals. It provides stability when we are faced with a challenge; it gives us that push that helps us overcome difficulties. Self-confidence is necessary in our personal and professional lives, as without it one would not be successful in either. It gives us the ability to stand up to face our challenges and to pick ourselves up when we fall. Before going into details on how to boost self confidence, it is worthwhile understanding the fundamentals.
- Dealing With Criticism – You don’t know everything, and in healthcare things are always changing. You need to have the ability to accept and learn from criticism. No one likes criticism, but the ability to learn from it is key to professional and personal development. Learning to accept and learn from criticism is a valuable investment in yourself. The ability to listen to and accept criticism is a key component of self-confidence. It also demonstrates that you value what others have to say, and helps develop a sense that you are committed to what you do and to your own growth.
The above are just some examples of soft skills a healthcare professional should develop. Our soft skills training library for health professionals includes several dozens of soft skills titles.
eSoftSkills has been a missing piece for CBCC...
“eSoftSkills has been a missing piece for CBCC. We have struggled in the past with providing continuing education courses for our staff. eSoftSkills gave us the ability to allow our employees to take classes online and at their own pace. We have really enjoyed working with them. They have been very supportive and answering all questions in a timely manner”.
BANICA BOULAR // Quality and Compliance Manager
Community Blood Center of The Carolinas - USA
We have absolutely loved the soft skills online courses...
We have absolutely loved the soft skills online courses. Our school offers training for health related careers. We show the soft skills videos to each class at the end of their program and the response has been overwhelming.
The students have found the information very helpful and are very complimentary of the quality of the videos."
JEANIE ALLEN // Chief Executive Officer
Horizon Health Career Training Center - USA