Facilitation Skills Course Description

Facilitation is often referred to as the new cornerstone of management philosophy. With its focus on fairness and creating an easy decision making process. Creating a comfortable environment through better facilitation will give your participants a better understanding of what a good facilitator can do to improve any meeting or gathering.

The Facilitation Skills workshop can help any organization make better decisions. This workshop will give participants an understanding of what facilitation is all about, as well as some tools that they can use to facilitate small meetings. A strong understating of how a facilitator can command a room and dictate the pace of a meeting will have your participants on the road to becoming great facilitators themselves.

Facilitation Skills Course Outline:

Module One: Getting Started

Workshop Objectives

Module Two: Understanding Facilitation

What is Facilitation?
What is a Facilitator?
When is Facilitation Appropriate?

Module Three: Process vs. Content

About Process
About Content
A Facilitator”s Focus

Module Four: Laying the Groundwork

Choosing a Facilitated Approach
Planning for a Facilitated Meeting
Collecting Data

Module Five: Tuckman and Jensen”s Model of Team Development

Stage One: Forming
Stage Two: Storming
Stage Three: Norming
Stage Four: Performing

Module Six: Building Consensus

Encouraging Participation
Gathering Information
Presenting Information
Synthesizing and Summarizing

Module Seven: Reaching a Decision Point

Identifying the Options
Creating a Short List
Choosing a Solution
Using the Multi-Option Technique

Module Eight: Dealing with Difficult People

Addressing Disruptions
Common Types of Difficult People and How to Handle Them
Helping the Group Resolve Issues on Their Own

Module Nine: Addressing Group Dysfunction

Using Ground Rules to Prevent Dysfunction
Restating and Reframing Issues
Getting People Back on Track

Module Ten: About Intervention

Why Intervention May Be Necessary
When to Intervene
Levels of Intervention

Module Eleven: Intervention Techniques

Using Your Processes
Boomerang it Back
ICE It: Identity, Check for agreement, Evaluate how to Resolve

Module Twelve: Wrapping Up

Words from the Wise
Lessons Learned
Completion of Action Plans and Evaluations

WHAT OTHERS SAY

“An exceptional soft skills library of video content and structure that aligns totally with the challenges and demands of corporate adult learning requirements for knowledge-centric employees. I recently conducted my initial soft skills learning session with 36 offshore employees and the reviews were all 5 stars!”

We have absolutely loved the soft skills online courses. Our school offers training for health related careers. We show the soft skills videos to each class at the end of their program and the response has been overwhelming. The students have found the information very helpful and are very complimentary of the quality of the videos.”