Emotional Intelligence Course Description

Emotional intelligence describes the ability to understand one”s own feelings. It also provides great insight on how emotion influences motivation and behavior. The concepts of Emotional Intelligence have been around since the early 20th century, but the term was first introduced by Wayne Payne in 1985.

With our Emotional Intelligence workshop your participants will gain a better understanding of self-management and self-awareness. This in turn will give them better insight and control over their actions and emotions. With a greater understanding of emotions your participant”s will experience a positive impact on their professional and personal lives.

Emotional Intelligence Course Outline:

Module One: Getting Started

Workshop Objectives

Module Two:What is Emotional Intelligence

Self Management
Self Awareness
Self Regulation
Self Motivation
Empathy

Module Three:Four Skills in Emotional Intelligence

How to Accurately Perceive Emotions
Use Emotions to Facilitate Thinking
Understand Emotional Meanings
Manage Emotions

Module Four:Verbal Communication Skills

Focused Listening
Asking Questions
Communicating with Flexibility and Authenticity

Module Five:Non-Verbal Communication Skills

Body Language
The Signals You Send to Others
It”s Not What You Say, It”s How You Say It

Module Six:Social Management and Responsibility

Benefits of Emotional Intelligence
Articulate your Emotions Using Language.

Module Seven:Tools to Regulate Your Emotions

Seeing the Other Side
Self Management and Self Awareness
Giving in Without Giving Up

Module Eight:Gaining Control

Using Coping Thoughts
Using Relaxation Techniques
Bringing it All Together

Module Nine:Business Practices (I)

Understand Emotions and How to Manage Them in the Workplace
Role of Emotional Intelligence at Work
Disagreeing Constructively

Module Ten:Business Practices (II)

Optimism
Pessimism
The Balance Between Optimism & Pessimism

Module Eleven:Making an Impact

Creating a Powerful First Impression
Assessing a Situation
Being Zealous without Being Offensive

Module Twelve:Wrapping Up

Words from the Wise
Lessons Learned
Completion of Action Plans and Evaluations

WHAT OTHERS SAY

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We have absolutely loved the soft skills online courses. Our school offers training for health related careers. We show the soft skills videos to each class at the end of their program and the response has been overwhelming. The students have found the information very helpful and are very complimentary of the quality of the videos.”