Customer Support Course Description
Customer support used to mean a face-to-face conversation with a customer, or a phone call. Today, technology has changed how we approach customer support. It now encompasses the internet, websites, web-chats, and even smart phone apps. The customer experience begins long before the purchase is made.
With our Customer Support workshop, your participants will discover the new opportunities in customer support services via the internet, but also how to use these opportunities to their advantage.
Customer Support Course Outline:
|Module One: Getting Started
Module Two: What Is Customer Service?
Module Three: Challenges
Module Four: Email
Module Five: SMS
Module Six: Webchat
Module Seven: Multi-Channel Apps
Module Eight: Support Ticket Apps
Module Nine: Documentation
Module Ten: Feedback
Module Eleven: Be Proactive
Module Twelve: Wrapping Up
WHAT OTHERS SAY
KEVIN O’SULLIVAN | CEO – STAR KNOWLEDGE TECHNOLOGY ALLIANCE LLC – USA
“An exceptional soft skills library of video content and structure that aligns totally with the challenges and demands of corporate adult learning requirements for knowledge-centric employees. I recently conducted my initial soft skills learning session with 36 offshore employees and the reviews were all 5 stars!”
We have absolutely loved the soft skills online courses. Our school offers training for health related careers. We show the soft skills videos to each class at the end of their program and the response has been overwhelming. The students have found the information very helpful and are very complimentary of the quality of the videos.”