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Conflict Resolution Skills

$200.00 $49.00

Limited Time Offer

This Course Includes:
Videos | Case Studies | Quizzes | Activities| Certificate of Achievement | Unlimited Access & Re-takes | Surprise Bonus

 

Number of Licenses:

Conflict Resolution Skills

Wherever two or more people come together, there is bound to be conflict. This course will give participants a seven-step conflict resolution process that they can use and modify to resolve conflict disputes of any size. Your participants will also be provided a set of skills in solution building and finding common ground.

In the Conflict Resolution workshop, participants will learn crucial conflict management skills, including dealing with anger and using the Agreement Frame. Dealing with conflict is important for every organization no matter what the size. If it is left unchecked or not resolved it can lead to lost production, absences, attrition, and even law suits.

 


 

Conflict Resolution Course Outline:

Module One: Getting Started

  • Workshop Objectives

Module Two: An Introduction to Conflict Resolution

  • What is Conflict?
  • What is Conflict Resolution?
  • Understanding the Conflict Resolution Process

Module Three: The Thomas-Kilmann Instrument

  • Collaborating
  • Competing
  • Compromising
  • Accommodating
  • Avoiding

Module Four: Creating an Effective Atmosphere

  • Neutralizing Emotions
  • Setting Ground Rules
  • Choosing the Time and Place

Module Five: Creating Mutual Understanding

  • What Do I Want?
  • What Do They Want?
  • What Do We Want?

Module Six: Focusing on Individual Needs

  • Finding Common Ground
  • Building Positive Energy and Goodwill
  • Strengthening Your Partnership

Module Seven: Getting to the Root Cause

  • Examining Root Causes
  • Creating a Cause and Effect Diagram
  • The Importance of Forgiveness
  • Identifying the Benefits of Resolution

Module Eight: Generating Options

  • Generate, Don’t Evaluate
  • Creating Mutual Gain Options and Multiple Option Solutions
  • Digging Deeper into Your Options

Module Nine: Building a Solution

  • Creating Criteria
  • Creating a Shortlist
  • Choosing a Solutions
  • Building a Plan

Module Ten: the Short Version of the Process

  • Evaluating the Situation
  • Choosing Your Steps
  • Creating an Action Plan
  • Using Individual Process Steps

Module Eleven: Additional Tools

  • Stress and Anger Management Techniques
  • The Agreement Frame
  • Asking Open Questions

Module Twelve: Wrapping Up

  • Words from the Wise
  • Review of Parking Lot
  • Lessons Learned
  • Completion of Action Plans and Evaluations

WHAT OTHERS SAY

 

Kevin O'SullivanKEVIN O’SULLIVAN | CEO – STAR KNOWLEDGE TECHNOLOGY ALLIANCE LLC – USA

“An exceptional soft skills library of video content and structure that aligns totally with the challenges and demands of corporate adult learning requirements for knowledge-centric employees. I recently conducted my initial soft skills learning session with 36 offshore employees and the reviews were all 5 stars!”


Jeanie Allen
JEANIE ALLEN | DIRECTOR – HORIZON HEALTH CAREER TRAINING CENTER – USA

We have absolutely loved the soft skills online courses. Our school offers training for health related careers. We show the soft skills videos to each class at the end of their program and the response has been overwhelming. The students have found the information very helpful and are very complimentary of the quality of the videos.”