Work-Life Balance

  I’ve learned that you can’t have everything and do everything at the same time.  Oprah Winfrey Welcome to the Work-Life Balance free guide. Work- life balance is essential to combat stress, ensuring both individual and company success. The stress associated with unbalanced lifestyles is costly; it damages productivity and increases individual health risks. Employees …

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Work Life Balance Articles

What Is Customers Service?

  Do you remember the last time you had an unpleasant experience with a service or product? Of course, you do. As paying customers, we’re looking to get value for our money. Yet we may find that at times the service or product fails to live up to the sales pitch. Perhaps the company does …

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what is customer service

Interpersonal Skills

10 Ways To Improve Interpersonal Skills Do you know how to draw out that super-shy colleague you’re partnering with on a project? Or how to remove the sting from your words when you’re annoyed with a colleague? Or how to show a co-worker who’s going through a stressful time that you’re there for support?If you’ve …

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interpersonal skills

What Are Soft Skills & Why They Are Important?

What are Soft Skills? Soft skills, often called people skills or emotional intelligence, refer to the ability to interact amicably with others. Soft skills are personal attributes that can affect relationships, communication, and interaction with others. Soft skills can include, or relate to, the following: Communication Critical thinking Conflict resolution Problem solving Negotiation Emotional intelligence …

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Why Soft Skills Are Important_

Tips for the New Manager

10 things you should DO as soon as possible Meet your manager. Find out what they expect from you, and begin to build a relationship with them. Clarify your purpose. What exactly are you and your team there to do, and how will you be measured? Hold a team meeting to introduce yourself to everyone, …

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Tips for the New Manager

Employee Termination Process

Quick Navigation 1. Performance Improvement Plan (PIP) Before Employee Termination2. Situations that Require Firing an Employee3. The Employee Termination Meeting (What to Consider?)4. The Proper Way to Let Go an Employee5. Employee Termination Checklist 6. The “Don’ts” of Firing an Employee7. Conduct Effective Exit Interviews A Practical Guide to Employee Termination ProcessesHaving to fire an employee …

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Employee Termination Process

Cognitive Learning Theory

Quick Navigation1. Bloom’s Taxonomy & The Cognitive Domain2. Knowledge3. Comprehension4. Application5. Analysis6. Synthesis7. Evaluation8. Updated Version of Bloom’s Taxonomy9. Types of Knowledge10. TrainingCognitive Learning Theory & Bloom’s TaxonomyBloom’s Taxonomy is not just for elementary school teachers. The three domains of the taxonomy apply to adult education as well. In this manual, we will pay attention …

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Cognitive Learning Theory

What are Leadership Skills

Quick Navigation 1. A Brief History of Leadership2. Situational Leadership3. The Leadership Challenge by Kouzes and Posner4. A Leadership Role Model5. Inspiring a Shared Vision6. Challenging the Status Quo7. Enabling Others to Act8. Encouraging the Heart9. Basic Influencing Skills10. Setting Goals What are Leadership Skills? – A Practical Guide -1. A Brief History of LeadershipBefore …

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Leadership Skills

Crisis Management

Quick Navigation 1. Crisis2. Workplace Violence3. Myths4. Escalation5. Concerning Behaviors6. Domestic Violence Indicators7. Triggers of Workplace Violence8. Conflict Dangers9. Response10. Strategies A Practical Guide To Crisis Management in the WorkplaceCrisis management is as important as finance management, personnel management, etc.  Having a clear and effective program and plan for an event is critical not only …

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Crisis Management

Workplace Harassment

Share0 Share +10 Tweet0 Pin0 Share0 Quick Navigation1. The Background2. Developing an Anti-Harassment Policy3. Policies in the Workplace4. Proper Procedures in the Workplace5. False Allegations6. Other Options7. Sexual Harassment8. Mediation 9. Conflict Resolution10. The AftermathWorkplace Harassment Free GuideWelcome to the Workplace Harassment free guide. Workplace Harassment can be based on a variety of factors that differ …

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Workplace Harassment

Performance Management Process

Quick Navigation 1. The Fundamentals of A Performance Management Process 2. Goal Setting & Performance Management 3. Establishing Performance Goals 4. The 360 Degree Feedback5. Competency Assessments6. Kolb’s Learning Cycle7. Motivation A performance Management process is not a company’s way of employing “micro-managing” techniques that stunt the professional growth of its teams. But rather, it is a strategic …

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Performance Management Process

How To Boost Self Confidence?

  “Low self-esteem is like driving through life with your hand brake on.” — Maxwell Maltz Nobody is born with limitless self-confidence. If someone seems to have incredible self-confidence, it’s because he or she has worked on building it for years. Self-confidence is something that you learn to build up because the challenging world of business, and life in …

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developing self confidence

Time Management Skills

Quick Navigation Part One: OverviewPart Two: Setting SMART GoalsPart Three: Prioritizing Your TimePart Four: Planning WiselyPart Five: Tackling Procrastination Part Six: Crisis ManagementPart Seven: Organizing Your WorkspacePart Eight: Delegating Made EasyPart Nine: Setting a RitualPart Ten: Meeting Management Part Eleven: Alternatives to Meetings Cherish your dreams, as they are the children of your soul, the blueprints of your ultimate …

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time management techniques

What Is Critical Thinking & How To Improve It?

Quick NavigationWhat Is Critical Thinking?(1) Save your critical thinking for things that matter(2) Do it in the morning(3) Solve Just One Problem(4) Don’t Assume You’re Right(5) Read Great Books(6) Reshape Your Character(7) Developing ForesightWhat Is Critical Thinking?“Critical thinking is the intellectually disciplined process of actively and skillfully conceptualizing, applying, analyzing, synthesizing, and/or evaluating information gathered from, …

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Organizational Skills

Quick Navigation 1. Remove the Clutter2. Prioritize3. Scheduling Your Time4. To Do Lists5. Paper and Paperless Storage6. Organization in Your Work Area7. Tools to Fight Procrastination8. Organizing Your Inbox9. Avoid the Causes of Disorganization10. Discipline is the Key to Stay Organized 1. Remove the Clutter One of the hardest parts about getting organized is going through and …

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Organizational Skills

Employee Motivation Ideas

Please feel free to read our Employee Motivation Theories first before this article on Employee Motivation Ideas if you want an in-depth understanding of the topic. 1. Setting Goals & Employee Motivation ​ It is universally accepted that a business will get nowhere without having targets and ambitions to which to aspire. There is a phrase …

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Employee Motivation Ideas

Employee Motivation Theories

Quick Navigation 1. A Psychological Approach To Employee Motivation​2. Object-Oriented Theory 3. Using Reinforcement Theory4. Using Expectancy Theory 5. Personality’s Role in Motivation   Employee Motivation TheoriesBrought to You by eSoft Skills  1. A Psychological Approach to Employee MotivationThe importance of psychology in achieving and maintaining Employee Motivation is essential. A message can be repeated over and over …

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Employee Motivation Ideas

How to Develop Self Awareness?

Quick Navigation Self Awareness: What Is The Self?Self Awareness: Awareness of the Physical SelfSelf Awareness & Time ManagementSelf Awareness: The Emotional SelfSelf Awareness: Mood ManagementSelf Awareness: The Mental SelfInterpersonal AwarenessSelf Awareness: The Spiritual SelfLimitations of Self AwarenessSelf Awareness: Independence versus Interdependence  1. Self Awareness: What Is The Self? What lies behind us and what lies before us are …

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Business Acumen

Quick Navigation 1. Seeing the Big Picture2. KPIs (Key Performance Indicators)3. Risk Management Strategies 4. Recognizing Learning Events5. You Need to Know These Answers and More6. Financial Literacy (I)8. Business Acumen in Management9. Critical Thinking in Business10. Key Financial Levers 1. Seeing the Big PictureBusiness acumen requires an understanding of finance, strategy, and decision making. Most …

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What Is Your Personal Brand

Quick Navigation 1. Defining Yourself2. Controlling and Developing Your Image3. Personal and Professional Influences4. Sharpening Your Personal Brand5. Appearance Matters in Your Personal Branding6. Social Media7. Brand Management During a Crisis8. Branding Personality Traits What is Your Personal Brand? A Free Guide to Personal BrandingIn the information age, personal branding is necessary for the success …

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Personal branding

What Is Appreciative Inquiry?

Quick Navigation 1. Introducing Appreciative Inquiry2. Changing the Way You Think3. Four D Model4. Four I Model of Appreciative Inquiry5. Appreciative Inquiry Interview Style6. Anticipatory Reality7. The Power of Positive Imagery8. Influencing Change Through Appreciative Inquiry9. Coaching and Managing With Appreciative Inquiry10. Creating a Positive Core The Ultimate Guide To Appreciative InquiryAppreciative inquiry focuses on …

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what is appreciative inquiry

Fundamentals of Human Resource Management

Quick Navigation 1. Human Resources Today2. Recruiting and Interviewing3. Retention and Orientation 4. Following Up With New Employees5. Workplace Health & Safety6. Workplace Bullying, Harassment, and Violence7. Workplace Wellness8. Providing Feedback to Employees9. Disciplining Employees10. Terminating Employees Welcome to the Fundamentals of Human Resource Management free guide. As businesses modify priorities and operations, human resources functions …

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Administrative Office Procedures

Administrative office procedures may not be glamorous, but they are essential to the success of any enterprise. A well run office reduces miscommunications and helps to eliminate common errors. By making the administrative office a priority, you will establish clear policies and procedures with employee understanding and buy-in, which ensures that your work environment runs smoothly. With …

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Administrative Office Procedures

Mindfulness In Plain English

What Is Mindfulness In Plain English? In the beginner’s mind there are many possibilities, but in the expert’s mind there are few. Shunryu Suzuki People often confuse the concept of mindfulness with the idea that one should “stop and smell the roses.” However, if you found yourself with your nose stuck deep into a flower …

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How To Handle Difficult Customers?

No business can completely avoid customer complaints. Customer complaints are inevitable no matter how dedicated the customer satisfaction in a business maybe, and he always face criticism. Whether a complaint is specified or not dealing with a difficult customer is rarely easy, and never fun at all. If you work in a person requiring interaction …

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Administrative Assistant Duties

Quick Navigation 1. Working with Your Manager2. Administrative Soft Skills3. Effective Time Management4. Meeting Management5. Tools of the Trade6. Being an Effective Gatekeeper7. Organizational Skills8. Confidentiality Guidelines9. Special Tasks A Step by Step Guide to: Administrative Assistant Duties & Job DescriptionExecutive and personal assistants have always played an important role in business. Their roles and …

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administrative assistant duties

Goal Setting & Productivity Tips

Everyone has dreams and goals. Achieving personal and professional goals, however, requires planning and action. Learning how to manage time and set realistic goals will increase your chance of success in every area of your life. Following the advice in this post will help increase your productivity and help you achieve your dreams. Chunk, Block, …

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How To Release Anger

Quick Navigation 1. Work it Out.2. Understand your anger3. Learn ways to cool down4. Know when to seek professional help  5. Looking after yourself may keep you calm  6. Keep a journal.  7. Find a place you can be alone.  8. Think Rationally  9. Access Resources  10. Remember That Anger Only Burns You  Keeping your temper …

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anger management training

Social Media In The Workplace

People love to stay connected, so it’s no wonder that social media sites continue to grow in popularity. However, with social media sites going mobile and are open 24 hours a day, people can often forget where to draw the line, especially at work. Companies should examine how this media is affecting them and how …

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social media in the workplace

How To Deal With Sales Objections

Customers typically introduce sales objections for three main reasons. They may be skeptical of the product or service. It is also possible for customers and sales associates to have misunderstandings and miscommunication. Occasionally, however, customers may just be stalling. Part of overcoming objections is identifying the factors behind them. Skepticism People are naturally skeptical. It …

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Conflict Resolution Skills

 Conflict can be emotionally exhausting and it is easy to be annoyed that it even took place. Look at the good part by reflecting on any lessons that could be learned about yourself, the other party, the relationship, or life in general.Interpersonal conflict is simply a part of business life. Staff members may have competing …

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Conflict Resolution Skills

Body Language Basics

Quick Navigation 1- Communicating with Body Language2- How To Read Body Language3- Body Language Mistakes4. Gender Differences5. Nonverbal Communication6. Facial Expressions7. Body Language in Business8. Lying and Body Language9. Improve Your Body Language10. Matching Your Words to Your Movement 1- Communicating with Body LanguageWe are constantly communicating, even when we are not speaking. Unspoken communication …

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Body Language Basics

Managing Anxiety In The Workplace

Share0 Share +10 Tweet0 Pin0 Share0 Quick Navigation1. Common Types of Anxiety:2. Recognizing Anxiety Symptoms in Others3. Coping with Anxiety in the Workplace4. Don’t Ignore Anxiety Symptoms5. Differences between Anxiety and Normal Nervousness6. Physical Symptoms of Anxiety 7. Recognize the Positive Aspects of Anxiety8. Common Anxiety Triggers9. When to Seek Extra Help?It is normal to have …

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Workplace Anxiety

Interpersonal Communication Skills

                         Quick Communication Skills Quiz IntroductionWe communicate with each other all the time, yet we rarely think about it. We often communicate without being fully aware of the messages we are really sending to people. Success depends on being understood, understanding others and communicating …

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communication skills

Paying Attention is a Learnable Skill

Quick Navigation 1. Introduction to Attention Management2. Types of Attention3. Strategies for Goal Setting4. Meditation5. Training  Your Attention The Ultimate Guide To Attention SkillsWelcome to this comprehensive guide on the important skill of paying attention. A distracted workforce is less than effective. Employees who do not pay attention to their work can waste valuable time …

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attention management

How The Hiring Process Works

Quick Navigation 1. Defining and Knowing the Position2. Hiring Strategy3. Lure in Great Candidates4. Filtering Applicants to Interview5. The Interview6. Selection Process (I)7. Making an Offer8. Onboarding A Free Guide for an Effective Hiring Process Even the most experienced managers and human resources personnel can still have difficulty finding and hiring the perfect candidate for an …

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hiring techniques

Attitude and Work Ethic

    Creating a positive attitude is one of the best things you can do for your productivity and your workplace happiness. People who have a consistently positive attitude are seen as approachable and can build more effective workplace relationships. A positive attitude also serves you well when you face challenges or setbacks – it …

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attitude and work ethics

Soft Skills Examples – 10 Soft Skills For The Workplace

Quick Navigation 1. What are Soft Skills?2. Communication3. Teamwork4. Problem-Solving 5. Time Management6. Attitude and Work Ethic 7. Adaptability/Flexibility8. Self-Confidence (Owning It)9. Ability to Learn from10. Networking 1. Soft Skills Definition – What are Soft Skills?I think we all have empathy. We may not have the courage to display it.       – Maya Angelou –Before listing some …

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How To Train A New Manager

Quick Navigation1. Are Managers Born or Made?2. Create a Management Track3. Define and Build Competencies4. Managers Learn by Being Managed Well5. Provide Tools6. Provide Support7. Identify Strong Candidates Early8. Clearly Define the Management Track9. Empower New Managers10. Provide Growth Opportunities1. Are Managers Born or Made?While it may seem that management skills come naturally to some …

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soft skills

Teamwork Skills

  Even if you work fairly independently most of the time, inevitably you must also work with others. Finding ways to build teams that accomplish what needs to be done in the most efficient and accurate manner is often challenging, especially when bringing together team members with diverse sets of hard and soft skills. There …

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team work

Problem Solving Techniques

No matter what your industry or your role, problem solving is part of your job. Whether the problems you encounter are big or small, you solve problems every day. Learning how to apply problem solving techniques, helps not only to enhance productivity, but also helps to cultivate relationships by focusing on shared goals and solutions.          Problem Solving …

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problem solving techniques

List of Soft Skills

FREE GUIDEList of Soft Skills Click Here to DOWNLOAD  BONUS: Free soft skills training course delivered into your inbox weekly.  There is no absolute one list of soft skills. Defining soft skills can be a real challenge. Scanning the literature on the subject shows that there is no common definition for the term ‘soft skills’. However, the …

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list of soft skills
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