The Essential Employability Qualities Certification: Assuring Graduates Are Prepared for the 21st Century Workforce

Soft Skills Certification

When it comes to workforce preparedness, the expectations of employers and students have moved significantly past those of the institution. It’s critical to recognize this gap and create a framework to help minimize its effects. Preparing learners for employment has become an expected outcome of higher and postsecondary educational programs, regardless of discipline or degree […]

Tips for the New Manager

Tips for the New Manager

10 things you should DO as soon as possibleMeet your manager. Find out what they expect from you, and begin to build a relationship with them.Clarify your purpose. What exactly are you and your team there to do, and how will you be measured?Hold a team meeting to introduce yourself to everyone, and make sure […]

Employee Termination Process

Employee Termination Process

Quick Navigation 1. Performance Improvement Plan (PIP) Before Employee Termination2. Situations that Require Firing an Employee3. The Employee Termination Meeting (What to Consider?)4. The Proper Way to Let Go an Employee5. Employee Termination Checklist 6. The “Don’ts” of Firing an Employee7. Conduct Effective Exit Interviews A Practical Guide to Employee Termination ProcessesHaving to fire an employee […]

How Virtual Reality Will Change Soft Skills Training

How VR Will Change Soft Skills Training

  2017 was the year of the Silence Breakers. Will 2018 be the year immersive technologies help tackle harassment culture? Soft skills are “people skills”. They also go by many other names such as 21st Century skills, and socio-emotional skills. Yet regardless of how they are labelled, these skills essentially involve understanding oneself and relating […]

Cognitive Learning Theory

Cognitive Learning Theory

Quick Navigation1. Bloom’s Taxonomy & The Cognitive Domain2. Knowledge3. Comprehension4. Application5. Analysis6. Synthesis7. Evaluation8. Updated Version of Bloom’s Taxonomy9. Types of Knowledge10. TrainingCognitive Learning Theory & Bloom’s TaxonomyBloom’s Taxonomy is not just for elementary school teachers. The three domains of the taxonomy apply to adult education as well. In this manual, we will pay attention […]

Interpersonal skills

interpersonal skills

Quick Navigation 1. Interpersonal Skills & Verbal Communication Skills2. Non-Verbal Communication Skills3. Making Small Talk and Moving Beyond4. Moving the Conversation Along5. Remembering Names6. Influencing Skills7. Bringing People to Your Side8. Sharing Your Opinion9. Negotiation Basics10. Making an Impact How To Improve Interpersonal Skills Welcome to the Interpersonal Skills guide. We’ve all met that dynamic, […]

What are Leadership Skills

Leadership Skills

Quick Navigation 1. A Brief History of Leadership2. Situational Leadership3. The Leadership Challenge by Kouzes and Posner4. A Leadership Role Model5. Inspiring a Shared Vision6. Challenging the Status Quo7. Enabling Others to Act8. Encouraging the Heart9. Basic Influencing Skills10. Setting Goals What are Leadership Skills? – A Practical Guide -1. A Brief History of Leadership […]

Crisis Management

Crisis Management

Quick Navigation 1. Crisis2. Workplace Violence3. Myths4. Escalation5. Concerning Behaviors6. Domestic Violence Indicators7. Triggers of Workplace Violence8. Conflict Dangers9. Response10. Strategies A Practical Guide To Crisis Management in the WorkplaceCrisis management is as important as finance management, personnel management, etc.  Having a clear and effective program and plan for an event is critical not only […]

Workplace Harassment

Workplace Harassment

Share0 Share +10 Tweet0 Pin0 Share0 Quick Navigation1. The Background2. Developing an Anti-Harassment Policy3. Policies in the Workplace4. Proper Procedures in the Workplace5. False Allegations6. Other Options7. Sexual Harassment8. Mediation 9. Conflict Resolution10. The AftermathWorkplace Harassment Free Guide Welcome to the Workplace Harassment free guide. Workplace Harassment can be based on a variety of factors that […]

Performance Management Process

Performance Management Process

Quick Navigation 1. The Fundamentals of A Performance Management Process 2. Goal Setting & Performance Management 3. Establishing Performance Goals 4. The 360 Degree Feedback5. Competency Assessments6. Kolb’s Learning Cycle7. Motivation A performance Management process is not a company’s way of employing “micro-managing” techniques that stunt the professional growth of its teams. But rather, it is a strategic […]

Soft Skills Examples – 10 Soft Skills For The Workplace


Quick Navigation 1. What are Soft Skills?2. Communication3. Teamwork4. Problem-Solving 5. Time Management6. Attitude and Work Ethic 7. Adaptability/Flexibility8. Self-Confidence (Owning It)9. Ability to Learn from10. Networking 1. Soft Skills Definition – What are Soft Skills? I think we all have empathy. We may not have the courage to display it.       – Maya Angelou – Before […]

How To Boost Self Confidence?

developing self confidence

Quick Navigation1. What Does Self-Confidence Mean To You?2. Obstacles to Our Goals3. Communication Skills4. The Importance of Goal Setting5. Feeling the Part6. Looking the Part 7. Sounding the Part8. Powerful Presentations 9. Coping Techniques10. Dealing with Difficult Behavior1. What Does Self-Confidence Mean To You? “Who has confidence in himself will gain the confidence of others”    Leib Lazarow […]

Time Management Skills

time management techniques

Quick Navigation Part One: OverviewPart Two: Setting SMART GoalsPart Three: Prioritizing Your TimePart Four: Planning WiselyPart Five: Tackling Procrastination Part Six: Crisis ManagementPart Seven: Organizing Your WorkspacePart Eight: Delegating Made EasyPart Nine: Setting a RitualPart Ten: Meeting Management Part Eleven: Alternatives to Meetings Cherish your dreams, as they are the children of your soul, the blueprints of your ultimate […]

What Is Critical Thinking & How To Improve It?

Quick Navigation Part 1: Components of Critical ThinkingPart 2:Non-Linear ThinkingPart 3: Logical ThinkingPart 4: Critical Thinkers (I)Part 5: Critical Thinking (II) Part 6: Evaluate the InformationPart 7: Benefits of Critical Thinking Part 8: Changing Your PerspectivePart 9: Problem SolvingPart 10: Putting It All Together Part 1: Components of Critical Thinking “Thinking is the talking of the soul […]

Organizational Skills

Organizational Skills

Quick Navigation 1. Remove the Clutter2. Prioritize3. Scheduling Your Time4. To Do Lists5. Paper and Paperless Storage6. Organization in Your Work Area7. Tools to Fight Procrastination8. Organizing Your Inbox9. Avoid the Causes of Disorganization10. Discipline is the Key to Stay Organized 1. Remove the Clutter One of the hardest parts about getting organized is going through […]

Employee Motivation Ideas

Employee Motivation Ideas

Please feel free to read our Employee Motivation Theories first before this article on Employee Motivation Ideas if you want an in-depth understanding of the topic. 1. Setting Goals & Employee Motivation ​ It is universally accepted that a business will get nowhere without having targets and ambitions to which to aspire. There is a phrase […]

Employee Motivation Theories

Employee Motivation Ideas

Quick Navigation 1. A Psychological Approach To Employee Motivation​2. Object-Oriented Theory 3. Using Reinforcement Theory4. Using Expectancy Theory 5. Personality’s Role in Motivation   Employee Motivation TheoriesBrought to You by eSoft Skills  1. A Psychological Approach to Employee Motivation The importance of psychology in achieving and maintaining Employee Motivation is essential. A message can be repeated over and […]

Emotional Intelligence In The Workplace

working with emotional intelligence

Quick Navigation Five Things You Need to Know About EI1. What is Emotional Intelligence?2. What Impact will my Emotional Intelligence have on my Career?3. How is my Emotional Intelligence related to my IQ?4. Is my Emotional Intelligence Fixed?5. I Want to Improve my Emotional Intelligence, What Should I Do?6. What are the Competencies of Emotional […]

How to Develop Self Awareness?


Quick Navigation Self Awareness: What Is The Self?Self Awareness: Awareness of the Physical SelfSelf Awareness & Time ManagementSelf Awareness: The Emotional SelfSelf Awareness: Mood ManagementSelf Awareness: The Mental SelfInterpersonal AwarenessSelf Awareness: The Spiritual SelfLimitations of Self AwarenessSelf Awareness: Independence versus Interdependence   1. Self Awareness: What Is The Self?   What lies behind us and what lies […]

Business Acumen


Quick Navigation 1. Seeing the Big Picture2. KPIs (Key Performance Indicators)3. Risk Management Strategies 4. Recognizing Learning Events5. You Need to Know These Answers and More6. Financial Literacy (I)8. Business Acumen in Management9. Critical Thinking in Business10. Key Financial Levers 1. Seeing the Big Picture Business acumen requires an understanding of finance, strategy, and decision making. […]

What Is Your Personal Brand

Personal branding

Quick Navigation 1. Defining Yourself2. Controlling and Developing Your Image3. Personal and Professional Influences4. Sharpening Your Personal Brand5. Appearance Matters in Your Personal Branding6. Social Media7. Brand Management During a Crisis8. Branding Personality Traits What is Your Personal Brand? A Free Guide to Personal Branding In the information age, personal branding is necessary for the […]

What Is Appreciative Inquiry?

what is appreciative inquiry

Quick Navigation 1. Introducing Appreciative Inquiry2. Changing the Way You Think3. Four D Model4. Four I Model of Appreciative Inquiry5. Appreciative Inquiry Interview Style6. Anticipatory Reality7. The Power of Positive Imagery8. Influencing Change Through Appreciative Inquiry9. Coaching and Managing With Appreciative Inquiry10. Creating a Positive Core The Ultimate Guide To Appreciative InquiryAppreciative inquiry focuses on […]

Fundamentals of Human Resource Management


Quick Navigation 1. Human Resources Today2. Recruiting and Interviewing3. Retention and Orientation 4. Following Up With New Employees5. Workplace Health & Safety6. Workplace Bullying, Harassment, and Violence7. Workplace Wellness8. Providing Feedback to Employees9. Disciplining Employees10. Terminating Employees Welcome to the Fundamentals of Human Resource Management free guide. As businesses modify priorities and operations, human resources functions […]

Administrative Office Procedures

Administrative Office Procedures

Administrative office procedures may not be glamorous, but they are essential to the success of any enterprise. A well run office reduces miscommunications and helps to eliminate common errors. By making the administrative office a priority, you will establish clear policies and procedures with employee understanding and buy-in, which ensures that your work environment runs smoothly. With […]

Mindfulness In Plain English


What Is Mindfulness In Plain English? In the beginner’s mind there are many possibilities, but in the expert’s mind there are few. Shunryu Suzuki People often confuse the concept of mindfulness with the idea that one should “stop and smell the roses.” However, if you found yourself with your nose stuck deep into a flower […]

How To Handle Difficult Customers?

Quick Navigation1. The Right Attitude Starts with You2. Stress Management (Internal Stressors) 3. Stress Management (External Stressors) 4. Transactional Analysis 5. Why are Some Customers Difficult6. Dealing with the Customer Over the Phone7. Dealing with the Customer In Person8. Sensitivity in Dealing with Customers9. Scenarios of Dealing with a Difficult Customer10. Following up With a Customer Once You […]

Administrative Assistant Duties

administrative assistant duties

Quick Navigation 1. Working with Your Manager2. Administrative Soft Skills3. Effective Time Management4. Meeting Management5. Tools of the Trade6. Being an Effective Gatekeeper7. Organizational Skills8. Confidentiality Guidelines9. Special Tasks A Step by Step Guide to: Administrative Assistant Duties & Job DescriptionExecutive and personal assistants have always played an important role in business. Their roles and […]

How To Give Constructive Criticism?

How to give constructive criticism

Constructive criticism can be a helpful tool when used with the intent of helping or improving a situation in the workplace. However, it can be one of the most challenging things not only to receive, but also to give. It can often involve various emotions and feelings, which can make matters delicate. But when management […]

Goal Setting & Productivity Tips

Everyone has dreams and goals. Achieving personal and professional goals, however, requires planning and action. Learning how to manage time and set realistic goals will increase your chance of success in every area of your life. Following the advice in this post will help increase your productivity and help you achieve your dreams. Chunk, Block, […]

How To Release Anger

anger management training

Quick Navigation 1. How To Release Anger Starts with Understanding the Nature of Anger2. How to Release Anger – Do’s and Don’ts3. Gaining Control4. Separate the People from the Problem5. Working on the Problem6. Solving the Problem7. A Personal Plan8. The Triple A Approach9. Dealing with Angry People10. How To Release Anger – Pulling It […]

Social Media In The Workplace

social media in the workplace

People love to stay connected, so it’s no wonder that social media sites continue to grow in popularity. However, with social media sites going mobile and are open 24 hours a day, people can often forget where to draw the line, especially at work. Companies should examine how this media is affecting them and how […]

How To Deal With Sales Objections

Customers typically introduce sales objections for three main reasons. They may be skeptical of the product or service. It is also possible for customers and sales associates to have misunderstandings and miscommunication. Occasionally, however, customers may just be stalling. Part of overcoming objections is identifying the factors behind them. Skepticism People are naturally skeptical. It […]

Conflict Resolution Skills

Conflict Resolution Skills

Quick Navigation 1. An Introduction to Conflict Resolution Skills2. Conflict Resolution Styles with the Thomas-Kilmann Instrument3. Creating an Effective Atmosphere4. Creating a Mutual Understanding5. Focusing on Individual and Shared Needs6. Getting to the Root Cause7. Generating Options8. Building a Solution9. The Short Version of the Process10. Additional Tools A Step By Step Guide To Conflict […]

Body Language Basics

Body Language Basics

Quick Navigation 1- Communicating with Body Language2- How To Read Body Language3- Body Language Mistakes4. Gender Differences5. Nonverbal Communication6. Facial Expressions7. Body Language in Business8. Lying and Body Language9. Improve Your Body Language10. Matching Your Words to Your Movement 1- Communicating with Body Language We are constantly communicating, even when we are not speaking. Unspoken […]

Managing Anxiety In The Workplace

Workplace Anxiety

Share0 Share +10 Tweet0 Pin0 Share0 Quick Navigation1. Common Types of Anxiety:2. Recognizing Anxiety Symptoms in Others3. Coping with Anxiety in the Workplace4. Don’t Ignore Anxiety Symptoms5. Differences between Anxiety and Normal Nervousness6. Physical Symptoms of Anxiety 7. Recognize the Positive Aspects of Anxiety8. Common Anxiety Triggers9. When to Seek Extra Help?It is normal to have […]

Interpersonal Communication Skills

communication skills

Quick Navigation 1. The Way We Communicate2. Understanding Communication Barriers3. Paraverbal Communication Skills4. Non-Verbal Communication5. Speaking Like a STAR6. Listening Skills7. Asking Good Questions8. Appreciative Inquiry9. Mastering the Art of Conversation10. Advanced Communication Skills                          Quick Communication Skills Quiz The Ultimate Guide To Interpersonal […]

Paying Attention is a Learnable Skill

attention management

Quick Navigation 1. Introduction to Attention Management2. Types of Attention3. Strategies for Goal Setting4. Meditation5. Training  Your Attention The Ultimate Guide To Attention SkillsWelcome to this comprehensive guide on the important skill of paying attention. A distracted workforce is less than effective. Employees who do not pay attention to their work can waste valuable time […]

How The Hiring Process Works

hiring techniques

Quick Navigation 1. Defining and Knowing the Position2. Hiring Strategy3. Lure in Great Candidates4. Filtering Applicants to Interview5. The Interview6. Selection Process (I)7. Making an Offer8. Onboarding A Free Guide for an Effective Hiring Process  Even the most experienced managers and human resources personnel can still have difficulty finding and hiring the perfect candidate for […]

Attitude and Work Ethic

attitude and work ethics

    Creating a positive attitude is one of the best things you can do for your productivity and your workplace happiness. People who have a consistently positive attitude are seen as approachable and can build more effective workplace relationships. A positive attitude also serves you well when you face challenges or setbacks – it […]

How To Train A New Manager

soft skills

Quick Navigation1. Are Managers Born or Made?2. Create a Management Track3. Define and Build Competencies4. Managers Learn by Being Managed Well5. Provide Tools6. Provide Support7. Identify Strong Candidates Early8. Clearly Define the Management Track9. Empower New Managers10. Provide Growth Opportunities1. Are Managers Born or Made? While it may seem that management skills come naturally to […]

Teamwork Skills

team work

  Even if you work fairly independently most of the time, inevitably you must also work with others. Finding ways to build teams that accomplish what needs to be done in the most efficient and accurate manner is often challenging, especially when bringing together team members with diverse sets of hard and soft skills. There […]

Problem Solving Techniques

problem solving techniques

No matter what your industry or your role, problem solving is part of your job. Whether the problems you encounter are big or small, you solve problems every day. Learning how to apply problem solving techniques, helps not only to enhance productivity, but also helps to cultivate relationships by focusing on shared goals and solutions.   […]

List of Soft Skills

list of soft skills

List of Soft Skills Brought to You by eSoft Skills  10 SOFT SKILLS YOU NEED (ONLINE COURSE)(includes videos, case studies, quizzes…) FREE INSTANT ACCESS There is no absolute one list of soft skills. Defining soft skills can be a real challenge. Scanning the literature on the subject shows that there is no common definition for the […]

Virtual Team Building & Management

Virtual Teams

Setting Up Your Virtual Team Virtual teams are growing in popularity since many companies continue to grow and expand in different areas. But sometimes learning to manage a team that we can’t physically see every day can be difficult. When we learn how to manage our local teams, as well as our virtual teams, we […]

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