Soft Skills Training

Soft Skills Training

Personal & Professional Development eLearning Platform

15

Oct'17

Administrative Office Procedures

Administrative office procedures may not be glamorous, but they are essential to the success of any enterprise. A well run office reduces miscommunications and helps to eliminate common errors.By making the administrative office a priority, you will establish clear policies and procedures with employee understanding and buy-in, which ensures that your work environment runs smoothly.With our Administrative Office Procedures resources, you will understand how an Administrative Office Procedure binder demonstrates professionalism and efficiency in an organization or office setting. It is also a marvelous instrument for quick reference and utilization. Strategies and procedures are a vital connection between the company"s vision and its everyday operations.ObjectivesOur resources will help you to be able to:Organize a binderDevelop proceduresPrepare checklistsUnderstand succession planningCollect the correct tools Part I - Why Your Office Needs Administrative Procedures Administrative procedures are more than mundane policies. They are put in place to ensure the survival of the company in any event or …

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04

Oct'17

How To Increase Your Self Confidence & Be More Assertive

What Does Self-Confidence Mean To You? Who has confidence in himself will gain the confidence of others. Leib Lazarow What is Assertiveness? An assertive person is confident and direct in dealing with others. Assertive communications promote fairness and equality in human interactions, based on a positive sense of respect for self and others. It is the direct communication of a person’s needs, wants, and opinions without punishing, threatening, or putting down another person.     What is Self-Confidence? Self-confidence is a belief in oneself, one’s abilities, or one’s judgment. It is freedom from doubt. When you believe you can change things — or make a difference in a situation, you are much more likely to succeed.   The Four Styles There are four styles of communication: passive, aggressive, passive-aggressive, and assertive. The Passive Person Passive behavior is the avoidance of the expression of opinions or feelings, protecting one’s rights, and …

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08

Sep'17

Top 10 Soft Skills You Need In The Workplace

“Skill to do comes of doing.”             Ralph Waldo Emerson   Having the technical skills and knowledge to successfully execute your job duties is only one part of being the best you can be in the workplace. In addition to these “hard” skills, we also need “soft” skills. Soft skills are those skills which allow us to effectively work with others. No matter what your position, organization, or industry, you work with people! Taking the time to build effective soft skills can contribute to a more efficient, more harmonious, and more productive workplace, as well as to your own overall job happiness and satisfaction.   What are Soft Skills? I think we all have empathy. We may not have the courage to display it. Maya Angelou   What are soft skills, anyway? Simply put, soft skills are the personal attributes that allows us to effectively relate to others. These skills …

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01

Sep'17

Time Management Skills

    Cherish your dreams, as they are the children of your soul, the blueprints of your ultimate achievements.  Napoleon Hill Part One: Time management training most often begins with setting goals. These goals are recorded and may be broken down into a project, an action plan, or a simple task list. Activities are then rated based on urgency and importance, priorities assigned, and deadlines set. This process results in a plan with a task list or calendar of activities. Routine and recurring tasks are often given less focus to free time to work on tasks that contribute to important goals. This entire process is supported by a skill set that should include personal motivation, delegation skills, organization tools, and crisis management. We’ll cover all this and more during this workshop. Research has consistently demonstrated that when clear goals are associated with learning, it occurs more easily and rapidly. With …

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24

Aug'17

How To Improve Your Critical Thinking Skills

“Thinking is the talking of the soul with itself.”     Anonymous Part 1: Components of Critical Thinking Critical thinking is akin to the study of logic. Critical thinking relates to how we make decisions and use our judgment. Critical thinking is more than just thinking about thinking or metacognition. It is also about how we take action. Critical thinking involves many components, and we will address a number of unique components in this module.   Applying Reason The ability to reason is often considered one of the characteristic marks of being human. An individual’s ability to reason well is a critical thinking skill. Many of the definitions of critical thinking tend to focus on the ability to reason. Reasoning occurs when we use our knowledge of one thing, process, or statement to determine if another thing, process, or statement is true. When we apply reasoning, we use logic to determine …

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31

Jul'17

How to Develop Emotional Intelligence

  “Experience is not what happens to you – it’s how you interpret what happens to you.” Aldous Huxley What is Emotional Intelligence? Emotional Intelligence is a part of you that affects every aspect of your life. Understanding the root causes of your emotions and how to use them can help you to effectively identify who you are and how you interact with others. With Emotional Intelligence being a fairly new branch of psychology, its definition can be found in various theories and models. We are presenting a definition influenced by a few theories, and mainly popularized by Daniel Goleman’s 1995 book Emotional Intelligence.     Self-Management In order to effectively achieve your overall career objectives or the objectives within a given task, you must use clearly defined methods to carry out those activities. This includes the setting of goals, decision making, planning, and scheduling. Once the tasks are completed, …

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30

Jun'17

How to Develop Self Awareness?

What lies behind us and what lies before us are tiny matters compared to what lies within us. Ralph Waldo Emerson Self Awareness: What Is The Self?   Before digging into the topic of self awareness, we need to know what is the self? To many, the answer might be so obvious that they haven’t given it much thought. Others might proffer up one idea after another and finding each imperfect to an extent that they wonder if the self even exists, and if it does can it be defined. They may or may not realize that this is a question humanity has been asking for millenia, with answers from different eras often addressing not just what we are but who we are at that particular place in time. Nor is the answer a trivial one. Too often we stumble through life and and take a shallow view of ourselves, …

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30

May'17

Business Acumen

Seeing the Big Picture Business acumen requires an understanding of finance, strategy, and decision making. Most managers and employees, however, are responsible for specific areas, and they have little understanding of the impact their decisions have on other areas. When too much focus is placed on one aspect of the business, it is difficult to make decisions for the good of the company. In order to make effective decisions, it is necessary for you to examine the big picture.   Short and Long Term Interactions in Business When looking at the big picture, it is necessary to consider long term as well as short term interactions. Short term interactions are immediate, single exchanges, and they are necessary for the company to survive. Without looking at the big picture, however, short term interactions may hinder long term success. For example, you may damage a business relationship by using aggressive sales techniques, …

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25

Apr'17

Mindfulness In Plain English

What Is Mindfulness In Plain English? In the beginner’s mind there are many possibilities, but in the expert’s mind there are few. Shunryu Suzuki People often confuse the concept of mindfulness with the idea that one should “stop and smell the roses.” However, if you found yourself with your nose stuck deep into a flower in a field where an angry bull was bearing down on you, this would be the exact opposite of being mindful. Put simply, mindfulness is a state of mind where you are fully conscious and engaged in the present moment and with the demands of the present moment. So what is mindfulness in plain English?   Buddhist Concept  The concept of mindfulness comes to us through the Buddhist religion. The word “mindfulness” is one translation of the Pali word sati (Sanskrit smrti). Other translations of this word include “awareness” and “memory.” Mindfulness is one’s capacity …

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05

Apr'17

How To Handle Difficult Customers?

At first glance, handling a difficult customer may seem like a thankless job. Fortunately, you can develop skills to adapt to the challenges difficult customers pose and extend these skills to handling difficult people and situations throughout your daily life. By improving the focus of your thoughts and feelings, how you manage stress, and how well you listen to and empathize with others, you will be better able to meet the challenges other people pose in both your professional and personal life. Keeping a positive mental attitude in the face of difficulty isn’t easy. In fact, according to psychologists, our brains seem to be hardwired to focus on the negative, as studies have shown. However, here is some postivity to focus on: many studies have also demonstrated that cultivating an “attitude of gratitude” and engaging in regular exercise and meditation have dramatic effects on our sense of well being. Quick …

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27

Mar'17

Administrative Assistant Duties

Executive and personal assistants have always played an important role in business. Their roles and responsibilities have evolved, but assistants are still vital to the profitability of any organization. This article will touch on important administrative assistant duties; and also provides free additional resources at the end for those interested in learning more. An employee’s motivation is a direct result of the sum of interactions with his or her manager. Bob Nelson Administrative Assistant Duties Are Directly Related To The Relationship With the Manager: All assistants work to make life easier for their employers. This requires assistants to be adaptable. While you should never work in an unsafe environment, it is imperative that you adapt your communication and work style to the style, needs, and responsibilities of your boss. This will help ensure that you have a productive and amiable work relationship. There is no one fit all administrative assistant …

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11

Mar'17

Personal Branding

In the information age, personal branding is necessary for the success of any company or individual. Failing to manage personal branding can lead to misinformation about you or your company becoming public. Taking control of your public image is no longer an option. Identifying and using the tools that affect personal branding correctly will ensure that the public sees the image that you want them to see. A positive brand is necessary for success. Defining Yourself  You are in control of your personal brand if you choose to be. When establishing your brand, it is essential that you define yourself. Remember that perception is reality, so it is essential that you carefully cultivate your image. When you take the time to define yourself and present this definition to the public, your will reap the benefits that come with taking control of your personal branding. In order to define yourself, you …

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24

Feb'17

What Is Appreciative Inquiry?

The definition of appreciative inquiry is the ability to recognize the best in people and utilizing those strengths to discover new possibilities and results. Appreciative inquiry focuses on positive thinking and expresses ideas and opinions to reach an end result. What does that mean for you or your business? Appreciative inquiry in the workplace encourages employees to think positively, which in turn helps them to overcome their own negative thoughts to work harder and reach their own goals for better productivity. Shifting from “What’s Wrong?” to “What’s Right?” One of the first things that can ruin a positive attitude is looking at a situation and only noticing the negative aspects, or the “What’s Wrong” side. Since the main focus of appreciative inquiry is being positive and aiming towards goals, a pessimistic attitude won’t get anyone very far. When presented with a problem, take a few minutes and look at both …

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09

Feb'17

Managing Job Stress & Anxiety

It is normal to have some fear or feel out of place at work sometimes, but when the anxiety begins to control you and keep you from performing your normal activities it becomes a serious problem. For many workers that suffer from some sort of workplace anxiety, their productivity decreases and they fail to contribute to the job, which can make them more anxious. While there are many forms of workplace anxiety, we can all learn to overcome them by identifying the key problem and finding a way to manage them, before they manage you.   Here are some coping strategies that have been backed by scientific evidence and research:   1. Keep a Journal Keeping some sort of diary or journal is a great way to cope with episodes of anxiety or distress. Writing in a journal allows a person to write freely and openly without having fear of being …

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06

Feb'17

Fundamentals of Human Resource Management

Human Resources Today Nobody can prevent you from choosing to be exceptional. Mark Sanborn   Human resources (HR) used to focus on very specific processes, and had narrowly defined terms such as “personnel manager” and “payroll.” As a discipline, HR has evolved to include areas which both complement and build on one another. In the following paragraphs we will go through the fundamentals of human resource management.       What is Human Resources Today? HR has certainly evolved over the past 30 to 50 years, and branched out into defined areas, or sub-disciplines, within the scope of human resources. These include recruitment, employee engagement, retention, organizational development, training and development, compensation and benefits, health, safety and wellness, strategic planning, and employee relations.   Organizations arrange these areas in a way that works for them, sometimes keeping them all within the Human Resources department, and at other times broadening the …

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07

Jan'17

How To Train Your Management Team

Grooming a New Manager Bringing in a new member to the management team is never easy. If you hire from within, they have to learn to transition from their previous position to this new one. If you hire from outside the company, the new employee will have to be taught everything from scratch. But with a little patience and open communication, you can groom your new manager for success in their position. Set Specific Goals When training a new manager, one of the first things to accomplish is to establish what goals you and the manager want to achieve. Ask the manager what they want to accomplish and find ways to work together to reach it. Set goals that are realistic and can be achieved by the employee in a reasonable amount of time. Be specific about what you want them to achieve and note the progress you want to …

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15

Dec'16

Why CEOs don’t seek Coaching?

According to Douglas LaBier, Ph.D, a recent study by the Stanford Business School found that nearly two-thirds of CEOs don’t receive executive coaching or leadership development. And almost half of senior executives in general aren’t receiving any, either. Paradoxically, nearly 100 percent said they would like coaching to enhance their development, as both Bloomberg BusinessWeek and Forbes reported in recent articles. So, why do CEOs and other senior leaders say they want coaching but don’t seek it? Douglas thinks the answer lies in what they’ve learned to think coaching provides, in contrast to what they think they need. Both views create a gap between desire and action. Ironically, that gap is unwittingly supported by most coaching programs, themselves. That is, most omit or misconstrue the core coaching element that CEOs need to grow their skills and effectiveness: Increased self-awareness, honest self-knowledge, about one’s motives, personality capacities and values. The consequences of this absence …

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15

Nov'16

Social Media In The Workplace

People love to stay connected, so it’s no wonder that social media sites continue to grow in popularity. However, with social media sites going mobile and are open 24 hours a day, people can often forget where to draw the line, especially at work. Companies should examine how this media is affecting them and how they can implement ways to move forward with technology without letting it interfere with productivity. Defining Your Social Media Policy  When building a social media policy for the company, there are several aspects and guidelines to consider. In order to prevent situations that can put the company at risk, companies create a policy that outlines what is and is not acceptable us of social media in the workplace. Some basic rules should be established first to give the policy some structure. Determine what the policy wants to accomplish and what can be done to make …

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04

Oct'16

Anger Management Strategies

“Anger always comes from frustrated expectations”.  Elliot Larson Understanding Anger Before we discuss specific anger management strategies, it is helpful to first understand the nature of anger. While most are familiar with this emotion, not everyone is aware of its underlying dynamics. The Cycle of Anger Anger is a natural emotion that usually stems from perceived threat or loss. It’s a pervasive emotion; it affects our body, thoughts, feelings, and behavior. Anger is often described in terms of its intensity, frequency, duration, threshold, and expression. Anger typically follows a predictable pattern: a cycle. Understanding the cycle of anger can help us understand our own anger reactions, and those of others. It can also help us in considering the most appropriate response. lllustrated below are the five phases of the anger cycle: trigger, escalation, crisis, recovery, and depression. The Trigger Phase The trigger phase happens when we perceive a threat or …

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21

Sep'16

The Essential Traits of a Successful Entrepreneur

Do you know the one thing that has the biggest impact on whether your small business flounders or flourishes? It’s not your product. It’s not your marketing. It’s not poor financial planning. It’s not poor sales. It’s not your business processes or your customer service. It’s you. The founder. You’re the captain of the ship and if you aren’t strong enough to guide the helm, you’ll sail adrift. You need to be, above all else, a leader. If you’re struggling to make it into the big time with your small business, maybe the reason is staring you in the mirror. Starting your own business is no mean feat and that alone is admirable. But the fact still stands: you don’t get an Apple without a Jobs or a Facebook without a Zuckerberg. I’m not just here to besiege you with self-doubt. Sure, there are a very few people who look …

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17

Sep'16

How To Become Better Organized & More Productive

Good organizational skills can prove beneficial in many areas of life, including personal and business areas. Organization can increase a person’s general productivity, project management, and can even affect his memory and retention skills. These skills are not acquired overnight – it will take a lot of hard work and practice. But with a little guidance and the right tools, anyone can learn how to stop hunting for missing things and become better organized. Remove the Clutter One of the hardest parts about getting organized is going through and getting rid of the things that cause distractions and take up space. When you find yourself among the stacks and piles of stuff and items, it can seem overwhelming. But by taking it one step at a time, and remembering to breathe, you can begin to de-clutter your life and start on the path to successful organization. Just Do it One …

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29

Aug'16

The Secret To Personal Productivity

                                                         “Time is the stuff that life is made of”    – Benjamin Franklin – Goal setting is critical to your personal productivity. It is the single most important life skill that, unfortunately, most people never learn how to do properly. Goal setting can be used in every single area of your life, including financial, physical, personal development, relationships, or even spiritual. According to Brian Tracy’s book Goals, fewer than 3% of people have clear, written goals, and a plan for getting there. Setting goals puts you ahead of the pack! Some people blame everything that goes wrong in their life on something or someone else. They take the role of a victim and they give all their power and control away. Successful people …

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16

Aug'16

How To Deliver Constructive Criticism?

Constructive criticism can be a helpful tool when used with the intent of helping or improving a situation in the workplace. However, it can be one of the most challenging things not only to receive, but also to give. It can often involve various emotions and feelings, which can make matters delicate. But when management learns effective ways to handle and deliver constructive criticism, employees can not only learn from their mistakes, but even benefit from them.  One aspect of delivering constructive criticism is in knowing the right time and opportunity to deliver it. Some instances can be addressed on the employee’s next annual review, while others should be addressed right away. If it is done too soon, it could make the employee doubt their abilities and affect their job performance. If delivered too late, then the employee may ignore it altogether and dismiss any help at all. Identifying key …

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02

Aug'16

Goal Setting & Productivity Tips

Everyone has dreams and goals. Achieving personal and professional goals, however, requires planning and action. Learning how to manage time and set realistic goals will increase your chance of success in every area of your life. Following the advice in this post will help increase your productivity and help you achieve your dreams. Chunk, Block, Tackle:  When creating a “to do” list, you should keep chunk, block, and tackle in mind. The first part of this strategy should be familiar. You need to break up a large task into smaller ones. ·         Chunk: Break projects into tasks that are 15 minutes or fewer. ·         Block: Block out time to complete each chunk. ·         Tackle: Tackle each specific task individually rather than looking at the entire project. Implementing chunk, block, tackle, will motivate you to complete the project because you will feel a sense of accomplishment as you complete each chunk. …

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03

Jul'16

What Is Emotional Intelligence?

Emotional Intelligence Definition Emotional Intelligence is defined as a set of competencies demonstrating the ability one has to recognize his or her behaviors, moods, and impulses, and to manage them best according to the situation. An employee with high emotional intelligence can manage his or her own impulses, communicate with others effectively, manage change well, solve problems, and use humor to build rapport in tense situations. These employees also have empathy, remain optimistic even in the face of adversity, and are gifted at educating and persuading in a sales situation and resolving customer complaints in a customer service role.  Emotional Intelligence is a part of you that affects every aspect of your life. Understanding the root causes of your emotions and how to use them can help you to effectively identify who you are and how you interact with others. With Emotional Intelligence being a fairly new branch of psychology, …

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24

May'16

How To Deal With Sales Objections

Customers typically introduce sales objections for three main reasons. They may be skeptical of the product or service. It is also possible for customers and sales associates to have misunderstandings and miscommunication. Occasionally, however, customers may just be stalling. Part of overcoming objections is identifying the factors behind them. Skepticism People are naturally skeptical. It is important to gain the trust of prospects and communicate effectively in order to prevent skepticism from developing into an objection. There are several ways that conversations with prospects can breed skepticism. Common Mistakes: Lack of Rapport: It is important to develop a rapport. This requires listening and showing genuine interest in the prospect. Poor questions or answers: When speaking with prospects you need to ask questions that will uncover the needs of your prospects. You also need to answer the potential customers’ questions completely. Do not minimize their questions. Moving too fast: Never rush …

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15

May'16

10 Job Search Skills You Need To Know

  Searching for a job can be intimidating. How do you know what job you’re best suited for? How do you build a winning resume and cover letter? Where can you find job leads? How do you network without feeling nervous? What happens when you land an interview? And most importantly, where do you find help when you need it? Below are 10 job search skills you need to pay attention to & work to improve to get much better results:         1. Your Values: The success of one’s career depends greatly on the ability to recognize the job-related values that are important to the individual as well as the hiring company. Identifying the purpose for working and the assessment of skills can help determine the types of jobs to apply for.The creation of clearly defined SMART goals can give potential employees a concrete plan for the direction …

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14

May'16

What Is Conflict Resolution?

Introduction to Conflict Resolution Great ideas often receive violent opposition from mediocre minds.          Albert Einstein   People often assume that conflict is always negative. This is not true! People are inherently different, and conflict simply happens when those differences come to light. Viewing conflict in this way can help us maximize the possible positive outcomes of the problem at hand. Equipped with a conflict resolution process, people can explore and understand those differences, and use them to interact in a more positive, productive way. What is Conflict? The Random House Dictionary defines conflict as, “to come into collision or disagreement; be contradictory, at variance, or in opposition; clash.” Some examples of conflict can include: Two sales representatives are arguing over who gets the latest customer A team of employees is upset with their manager over a recent scheduling change A group of managers cannot decide who …

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30

Apr'16

Body Language Basics

Improving Body Language Topics Outline: 1- Communicating With Body language Learning a New Language The Power of Body Language More Than Words Actions Speak Louder Than Word 2- Reading Body Language Head Position Translating Gestures Into Words Open Vs. Closed Body Language The Eyes Have It 3- Body Language Mistakes Poor Posture Invading Personal Space Quick Movements Fidgeting 4- Gender Differences Facial Expressions Personal Distances Female Body Language Male Body Language 5- Non-Verbal Communication Common Gestures The Signals You Send to Others It’s Not What You Say, It’s How You Say It What Your Posture Says 6- Facial Expressions Linked With Emotion Micro-expressions Facial Action Coding System (FACS) Universal Facial Expressions 7- Body Language in Business Communicate With Power Cultural Differences Building Trust Mirroring 8- Lying and Body Language Watch Their Hands Forced Smiles Eye Contact Changes in Posture 9- Improve Your Body Language Be Aware of Your Movements The Power of Confidence Position and Posture Practice In …

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27

Apr'16

Managing Workplace Anxiety

It is normal to have some fear or feel out of place at work sometimes, but when the anxiety begins to control you and keep you from performing your normal activities it becomes a serious problem. For many workers that suffer from some sort of workplace anxiety, their productivity decreases and they fail to contribute to the job, which can make them more anxious. While there are many forms of workplace anxiety, we can all learn to overcome them by identifying the key problem and finding a way to manage them, before they manage you.  Remember, it is perfectly normal to feel stressed at work and feel a little anxious.  Although everyone will experience some form of workplace anxiety in their career, everyone portrays them differently. Learning key signs and symptoms of workplace anxiety sooner will not only help identify the problem, but will lead you down the right path …

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21

Apr'16

Effective Communication Skills

  When we say the word, “communication,” what do you think of? Many people will think of the spoken word. People who are hearing impaired, however, might think of sign language. People who are visually impaired might think of Braille as well as sounds. Generally, people distinguish between verbal and nonverbal communication.   What is Communication? The dictionary defines communication as, “the imparting or interchange of thoughts, opinions, or information by speech, writing, or signs.” It is also defined as, “means of sending messages, orders, etc., including telephone, telegraph, radio, and television,” and in biology as an, “activity by one organism that changes or has the potential to change the behavior of other organisms.” How effective communication skills yours are, can have many different influences on your life, including items such as: Level of stress Relationships with others Level of satisfaction with your life Productivity Ability to meet your goals and …

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05

Apr'16

Paying Attention is a Learnable Skill

Every professional wants to increase productivity. Constant access to information and the expectations to do more with less is overwhelming. People are easily distracted at work. Paying attention is a skill that allows managers and employees to increase their productivity as well as their personal job satisfaction.   What Is Attention Management? Paying attention through attention management & training increases the ability to focus attention and can be done at the individual and organizational level. Managers are    encouraged to deal with their own      attention problems before trying to influence employees in their organization. In order to understand attention management, people  must be aware of where they focus and  to what they pay most of their attention. Most experts divide attention into four different areas or zones. While the names change, the  ideas are all the same. Four Areas of Paying Attention: • Intentional: When working intentionally, people plan strategically and …

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30

Mar'16

Hiring Tips and Techniques

Before you can ever begin to hire a new employee, you have to know what you are hiring them for. You must first know what the position calls for and what type of person the job will need. During interviews, you will need to be able to define and describe to the potential employee so that they are not surprised or left in the dark. Being prepared yourself can help prepare the employee as well. Below are some quick hiring tips that can guide you in the right direction. However if you need a comprehensive training on the subject, check out or video ecourse on Hiring Strategies.   Know the Position When preparing to hire a new employee, your first step should  be to know what position you intend to hire them for. After all,  you can’t buy new tires if you don’t know the model of the car,  or …

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23

Mar'16

Attitude and Work Ethic

    Creating a positive attitude is one of the best things you can do for your productivity and your workplace happiness. People who have a consistently positive attitude are seen as approachable and can build more effective workplace relationships. A positive attitude also serves you well when you face challenges or setbacks – it breeds resilience. Coupled with a positive attitude, a strong work ethic helps you build strong relationships with team mates and superiors. A solid work ethic also helps you find reward in the work you do, and shows a dedication not just to goals and outcomes but to your overall professional development. What Are You Working For? Being clear about what you’re working for is a key part of building a positive attitude and strong  work ethic. If you are not sure what you are working for, it can be difficult or even impossible to  fully …

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13

Mar'16

Developing New Managers

While it may seem that management skills come naturally to some people, in reality management is a set of skills which can be learned. Perhaps the most important part of new management training and development is giving them opportunities to develop key management skills, empowering them to take charge of their professional development, and providing chances for them to apply what they have.     Managers Must be Developed Asking an employee to make the transition from a non-managerial role to a managerial one without taking the time to develop him or her and providing some sort of “new management training courses” is a recipe for failure. When new managers struggle, it is more often than not a result of underdevelopment, not lack of talent or potential. While some skills may come more easily to some people than others, managers must be developed. Even the most talented employee won’t be …

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09

Mar'16

Teamwork Skills

  Even if you work fairly independently most of the time, inevitably you must also work with others. Finding ways to build teams that accomplish what needs to be done in the most efficient and accurate manner is often challenging, especially when bringing together team members with diverse sets of hard and soft skills. There are some basic techniques you can use when building, or working with, a team to help create a cohesive unit that leverages everyone’s talents and ensures that each person contributes (i.e. teamwork skills). Identifying Capabilities Einstein said that everyone is a genius, but if you judge a fish by its ability to climb a tree, it will live its life thinking it is stupid. When building a team, it is key to identify the different talents, skills, and capabilities each team member brings. Identifying what each team member does well and can contribute helps ensure …

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06

Mar'16

Time Management Skills

    Priority management is the answer we have to maximizing the time we have.                                        John C. Maxwell   Time Management: We all have the same number of hours in the day, so why is it that some people seem to get so much more done? The ability to effectively manage your time is key to productivity. You may not be able to create more time in your day, but applying time management skills can help you make the most of the time you do have! The Art of Scheduling: We know that if we want to have a meeting, get a haircut, or see our healthcare provider, we need to make an appointment. We schedule our errands and vacations. But when it comes to our own time and work we …

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01

Mar'16

Problem Solving Techniques

No matter what your industry or your role, problem solving is part of your job. Whether the problems you encounter are big or small, you solve problems every day. Learning how to apply problem solving techniques, helps not only to enhance productivity, but also helps to cultivate relationships by focusing on shared goals and solutions.         Problem Solving Techniques:  Define the Problem You can’t solve a problem if you don’t know what it is! The first step in solving any problem should be to define the problem itself. Oftentimes what we think is a problem is only a symptom of a larger issue. Take time to define the problem clearly, whether it’s an interpersonal conflict or a hitch in a supply line. Figuring out what the problem is exactly and clearly defining it means you can move forward with solutions that will actually solve it, rather than just …

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17

Feb'16

List of Soft Skills

First of all there is no absolute one list of soft skills. Defining soft skills can be a real challenge. Scanning the literature on the subject shows that there is no common definition for the term ‘soft skills’. However, the importance of “soft skills” in career advancement and business success is being increasingly recognized.   Generally speaking, soft skills were seen in the studied literature as self-management skills and people related skills.   In general, there are three categories of competences in organizations. They relate to soft skills and are mostly inter- and intra-personal skills. Methodological Competence focusing on flexibility and includes skills such as problem solving, adaptability and analytical techniques. Social and Participatory Competences are essential for team working, focusing on communication and interpersonal skills alongside leadership and decision-making skills.   Similarly, the list of soft skills identified by employers throughout a significant number of surveys were: Communication skills …

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20

Oct'15

Virtual Team Building & Management

Setting Up Your Virtual Team Virtual teams are growing in popularity since many companies continue to grow and expand in different areas. But sometimes learning to manage a team that we can’t physically see every day can be difficult. When we learn how to manage our local teams, as well as our virtual teams, we can form a group that works together to increase productivity and provides a new perspective on any project. Important Things To Remember: Choose Self-Motivated People with Initiative Face to Face Meetings at First (Kick-off Meeting) Diversity Will Add Value Virtual Team Member Should Be Experienced with Technology Personality Can Count as Much as Skills Set Up Ground Rules Virtual Team Meetings Now that you have your virtual team assembled, the next step is to effectively hold virtual team meetings with all of them. Just because your employees aren’t at a table in front of you …

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