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10 ways to improve communication skills

10 Ways To Improve Your Communication Skills

  Communication is key. Whether written or spoken, reading, or listening, these skills are crucial in any workplace and can make you a better, more effective, and more efficient employee. Here are 10 ways to improve your communication skills: 1. Listen actively: The better you listen, the better you are at communication. Before you respond, make sure you’ve heard and digested what someone is saying. Don’t just wait for their mouth to stop moving to make your point. 2.  Body language…
Why Soft Skills Are Important_

What Are Soft Skills & Why They Are Important?

by eSoft Skills
  What are Soft Skills? Soft skills, often called people skills or emotional intelligence, refer to the ability to interact amicably with others. Soft skills are personal attributes that can affect relationships, communication, and interaction with others. Soft skills can include, or relate to, the following: Communication Critical thinking Conflict resolution Problem solving Negotiation Emotional intelligence Handing difficult people Delivering constructive criticism Working under pressure…
Team leadership tips

10 Golden Rules for Leading Teams Effectively

  1. Master Management Skills Leadership skills are one level higher than management skills, although these are a prerequisite and can’t be overlooked. Such skills include; planning, identifying scope of the work and distributing tasks to teams, assigning precise time or times frames for tasks, recognizing and coaching teams on how to reach predefined quality standards and managing costs effectively, a proper understanding of contract management, hiring and firing skills, problem solving,…
Tips for the New Manager

Tips for the New Manager

10 things you should DO as soon as possibleMeet your manager. Find out what they expect from you, and begin to build a relationship with them.Clarify your purpose. What exactly are you and your team there to do, and how will you be measured?Hold a team meeting to introduce yourself to everyone, and make sure that everyone hears the same things at the same time.Agree ground rules with the team (probably at the meeting). Work together to agree what is and is not acceptable and to discuss expectations…
Soft Skills Training

Why employers should invest in soft skills training?

by eSoft Skills
  What Is Soft Skills Training? To land a job, you’d have to be technically inclined and technically skilled, however, have you come to realize that it’s your soft skill, which made it possible for you to retain that juicy job? Where hard skills are those technical and tangible skills that are easily demonstrated by an employee, based on his or her professional qualifications and experiences, soft skills, on the other hand, are specific traits and attributes, which an employer sought from…
Employee Termination Process

Employee Termination Process

Quick Navigation1. Performance Improvement Plan (PIP) Before Employee Termination2. Situations that Require Firing an Employee3. The Employee Termination Meeting (What to Consider?)4. The Proper Way to Let Go an Employee5. Employee Termination Checklist 6. The “Don’ts” of Firing an Employee7. Conduct Effective Exit Interviews A Practical Guide to Employee Termination Processes Having to fire an employee is never an easy task.  Sometimes, despite attempts of open communication and encouraging…
How VR Will Change Soft Skills Training

How Virtual Reality Will Change Soft Skills Training

by eSoft Skills
  2017 was the year of the Silence Breakers. Will 2018 be the year immersive technologies help tackle harassment culture? Soft skills are “people skills”. They also go by many other names such as 21st Century skills, and socio-emotional skills. Yet regardless of how they are labelled, these skills essentially involve understanding oneself and relating to others by showing empathy, embracing diversity and abandoning unconscious biases. They can be trained, but current approaches are ineffective.…
Cognitive Learning Theory

Cognitive Learning Theory

Quick Navigation1. Bloom’s Taxonomy & The Cognitive Domain2. Knowledge3. Comprehension4. Application5. Analysis6. Synthesis7. Evaluation8. Updated Version of Bloom’s Taxonomy9. Types of Knowledge10. Training Cognitive Learning Theory & Bloom's Taxonomy Bloom’s Taxonomy is not just for elementary school teachers. The three domains of the taxonomy apply to adult education as well. In this manual, we will pay attention to the cognitive domain and the cognitive learning theory behind it.…
interpersonal skills

Interpersonal skills

10 Ways To Improve Interpersonal Skills Do you know how to draw out that super-shy colleague you’re partnering with on a project? Or how to remove the sting from your words when you’re annoyed with a colleague? Or how to show a co-worker who’s going through a stressful time that you’re there for support?If you’ve answered, “Yes” to all of these questions, then congratulations: you’re a real people person with great social skills. If, however, you’ve answered, “No” to one or…
Leadership Skills

What are Leadership Skills

Quick Navigation1. A Brief History of Leadership2. Situational Leadership3. The Leadership Challenge by Kouzes and Posner4. A Leadership Role Model5. Inspiring a Shared Vision6. Challenging the Status Quo7. Enabling Others to Act8. Encouraging the Heart9. Basic Influencing Skills10. Setting Goals What are Leadership Skills? - A Practical Guide - 1. A Brief History of Leadership Before answering the main question, what are leadership skills, let's start by diving into some definitions and history…
Crisis Management

Crisis Management

Quick Navigation1. Crisis2. Workplace Violence3. Myths4. Escalation5. Concerning Behaviors6. Domestic Violence Indicators7. Triggers of Workplace Violence8. Conflict Dangers9. Response10. Strategies A Practical Guide To Crisis Management in the Workplace Crisis management is as important as finance management, personnel management, etc.  Having a clear and effective program and plan for an event is critical not only to your survival, but critical to the profitiability and possibly the survival…
Workplace Harassment

Workplace Harassment

by eSoft Skills
Share0Share +10Tweet0Pin0Share0 Quick Navigation1. The Background2. Developing an Anti-Harassment Policy3. Policies in the Workplace4. Proper Procedures in the Workplace5. False Allegations6. Other Options7. Sexual Harassment8. Mediation 9. Conflict Resolution10. The Aftermath Workplace Harassment Free Guide Welcome to the Workplace Harassment free guide. Workplace Harassment can be based on a variety of factors that differ from one person to another, such as race, sex, and disability. This…
Performance Management Process

Performance Management Process

by eSoft Skills
Quick Navigation1. The Fundamentals of A Performance Management Process 2. Goal Setting & Performance Management 3. Establishing Performance Goals 4. The 360 Degree Feedback5. Competency Assessments6. Kolb’s Learning Cycle7. Motivation A performance Management process is not a company’s way of employing “micro-managing” techniques that stunt the professional growth of its teams. But rather, it is a strategic method to ensuring the efficiency and effectiveness of an business.…
TOP 10 SOFT SKILLS

Soft Skills Examples – 10 Soft Skills For The Workplace

Quick Navigation1. What are Soft Skills?2. Communication3. Teamwork4. Problem-Solving 5. Time Management6. Attitude and Work Ethic 7. Adaptability/Flexibility8. Self-Confidence (Owning It)9. Ability to Learn from10. Networking 1. Soft Skills Definition - What are Soft Skills? I think we all have empathy. We may not have the courage to display it.       - Maya Angelou - Before listing some soft skills examples let's answer the question: What are soft skills, anyway? Simply put, soft…
developing self confidence

How To Boost Self Confidence?

  “Low self-esteem is like driving through life with your hand brake on.” -- Maxwell Maltz Nobody is born with limitless self-confidence. If someone seems to have incredible self-confidence, it’s because he or she has worked on building it for years. Self-confidence is something that you learn to build up because the challenging world of business, and life in general, can deflate it. Here are 10 things you can do to build up your self-confidence.      1. Groom yourself. This seems like…
time management techniques

Time Management Skills

Quick NavigationPart One: OverviewPart Two: Setting SMART GoalsPart Three: Prioritizing Your TimePart Four: Planning WiselyPart Five: Tackling Procrastination Part Six: Crisis ManagementPart Seven: Organizing Your WorkspacePart Eight: Delegating Made EasyPart Nine: Setting a RitualPart Ten: Meeting Management Part Eleven: Alternatives to Meetings Cherish your dreams, as they are the children of your soul, the blueprints of your ultimate achievements.  Napoleon Hill Part One:…

What Is Critical Thinking & How To Improve It?

Quick NavigationPart 1: Components of Critical ThinkingPart 2:Non-Linear ThinkingPart 3: Logical ThinkingPart 4: Critical Thinkers (I)Part 5: Critical Thinking (II) Part 6: Evaluate the InformationPart 7: Benefits of Critical Thinking Part 8: Changing Your PerspectivePart 9: Problem SolvingPart 10: Putting It All Together Part 1: Components of Critical Thinking "Thinking is the talking of the soul with itself."     Anonymous Critical thinking is akin to the study of logic. Critical…
Organizational Skills

Organizational Skills

Quick Navigation1. Remove the Clutter2. Prioritize3. Scheduling Your Time4. To Do Lists5. Paper and Paperless Storage6. Organization in Your Work Area7. Tools to Fight Procrastination8. Organizing Your Inbox9. Avoid the Causes of Disorganization10. Discipline is the Key to Stay Organized 1. Remove the Clutter One of the hardest parts about getting organized is going through and getting rid of the things that cause distractions and take up space. When you find yourself among the stacks and piles…
Employee Motivation Ideas

Employee Motivation Ideas

Please feel free to read our Employee Motivation Theories first before this article on Employee Motivation Ideas if you want an in-depth understanding of the topic. 1. Setting Goals & Employee Motivation ​ It is universally accepted that a business will get nowhere without having targets and ambitions to which to aspire. There is a phrase often used which describes people as “goal-oriented”. The meaning of this phrase is that the individual seeks to achieve goals and defines their success…
Employee Motivation Ideas

Employee Motivation Theories

Quick Navigation1. A Psychological Approach To Employee Motivation​2. Object-Oriented Theory 3. Using Reinforcement Theory4. Using Expectancy Theory 5. Personality’s Role in Motivation   Employee Motivation Theories Brought to You by eSoft Skills  1. A Psychological Approach to Employee Motivation The importance of psychology in achieving and maintaining Employee Motivation is essential. A message can be repeated over and over to a group of employees but unless they…
working with emotional intelligence

Emotional Intelligence In The Workplace

  1. What is Emotional Intelligence?   In Working with Emotional Intelligence, Daniel Goleman (1998) writes that EI… “refers to the capacity for recognising our own feelings and those of others, for motivating ourselves, and for managing emotions well in ourselves and in our relationships”   It’s about how you feel, how others around you feel Knowledge of EI helps you identify what feels good and bad and how to change Maintaining an emotional awareness and sensitivity and developing the…
IMPROVING SELF AWARENESS

How to Develop Self Awareness?

Quick NavigationSelf Awareness: What Is The Self?Self Awareness: Awareness of the Physical SelfSelf Awareness & Time ManagementSelf Awareness: The Emotional SelfSelf Awareness: Mood ManagementSelf Awareness: The Mental SelfInterpersonal AwarenessSelf Awareness: The Spiritual SelfLimitations of Self AwarenessSelf Awareness: Independence versus Interdependence   1. Self Awareness: What Is The Self?   What lies behind us and what lies before us are tiny matters compared to what lies…
BUSINESS ACUMEN

Business Acumen

Quick Navigation1. Seeing the Big Picture2. KPIs (Key Performance Indicators)3. Risk Management Strategies 4. Recognizing Learning Events5. You Need to Know These Answers and More6. Financial Literacy (I)8. Business Acumen in Management9. Critical Thinking in Business10. Key Financial Levers 1. Seeing the Big Picture Business acumen requires an understanding of finance, strategy, and decision making. Most managers and employees, however, are responsible for specific areas, and they have little…
Personal branding

What Is Your Personal Brand

Quick Navigation1. Defining Yourself2. Controlling and Developing Your Image3. Personal and Professional Influences4. Sharpening Your Personal Brand5. Appearance Matters in Your Personal Branding6. Social Media7. Brand Management During a Crisis8. Branding Personality Traits What is Your Personal Brand? A Free Guide to Personal Branding In the information age, personal branding is necessary for the success of any company or individual. Failing to manage personal branding can lead to misinformation…
what is appreciative inquiry

What Is Appreciative Inquiry?

Quick Navigation1. Introducing Appreciative Inquiry2. Changing the Way You Think3. Four D Model4. Four I Model of Appreciative Inquiry5. Appreciative Inquiry Interview Style6. Anticipatory Reality7. The Power of Positive Imagery8. Influencing Change Through Appreciative Inquiry9. Coaching and Managing With Appreciative Inquiry10. Creating a Positive Core The Ultimate Guide To Appreciative Inquiry Appreciative inquiry focuses on finding the best in people and how they use it to function in their…
human-resources-management-masters-degree-program

Fundamentals of Human Resource Management

by eSoft Skills
Quick Navigation1. Human Resources Today2. Recruiting and Interviewing3. Retention and Orientation 4. Following Up With New Employees5. Workplace Health & Safety6. Workplace Bullying, Harassment, and Violence7. Workplace Wellness8. Providing Feedback to Employees9. Disciplining Employees10. Terminating Employees Welcome to the Fundamentals of Human Resource Management free guide. As businesses modify priorities and operations, human resources functions can move from a dedicated HR role,…
Administrative Office Procedures

Administrative Office Procedures

Administrative office procedures may not be glamorous, but they are essential to the success of any enterprise. A well run office reduces miscommunications and helps to eliminate common errors. By making the administrative office a priority, you will establish clear policies and procedures with employee understanding and buy-in, which ensures that your work environment runs smoothly. With our Administrative Office Procedures resources, you will understand how an Administrative Office Procedure…
managing managers training

How To Train Your Management Team

Grooming a New Manager Bringing in a new member to the management team is never easy. If you hire from within, they have to learn to transition from their previous position to this new one. If you hire from outside the company, the new employee will have to be taught everything from scratch. But with a little patience and open communication, you can groom your new manager for success in their position. Set Specific Goals When training a new manager, one of the first things to accomplish is to establish…
mindfulness-image

Mindfulness In Plain English

What Is Mindfulness In Plain English? In the beginner’s mind there are many possibilities, but in the expert’s mind there are few. Shunryu Suzuki People often confuse the concept of mindfulness with the idea that one should “stop and smell the roses.” However, if you found yourself with your nose stuck deep into a flower in a field where an angry bull was bearing down on you, this would be the exact opposite of being mindful. Put simply, mindfulness is a state of mind where you are fully…

How To Handle Difficult Customers?

No business can completely avoid customer complaints. Customer complaints are inevitable no matter how dedicated the customer satisfaction in a business maybe, and he always face criticism. Whether a complaint is specified or not dealing with a difficult customer is rarely easy, and never fun at all. If you work in a person requiring interaction with customers it is important that you be prepared for potential complaints. Here's practical rules for dealing with difficult customers. 1) Just Listen:…
administrative assistant duties

Administrative Assistant Duties

Quick Navigation1. Working with Your Manager2. Administrative Soft Skills3. Effective Time Management4. Meeting Management5. Tools of the Trade6. Being an Effective Gatekeeper7. Organizational Skills8. Confidentiality Guidelines9. Special Tasks A Step by Step Guide to: Administrative Assistant Duties & Job Description Executive and personal assistants have always played an important role in business. Their roles and responsibilities have evolved, but assistants are still vital to the profitability…

The Secret To Personal Productivity

                                                         "Time is the stuff that life is made of"    - Benjamin Franklin - Goal setting is critical to your personal productivity. It is the single most important life skill that, unfortunately, most people never learn how to do properly. Goal setting can be used in every single area of your life, including financial, physical, personal development, relationships, or even spiritual. According to Brian Tracy’s book…
How to give constructive criticism

How To Give Constructive Criticism?

Constructive criticism can be a helpful tool when used with the intent of helping or improving a situation in the workplace. However, it can be one of the most challenging things not only to receive, but also to give. It can often involve various emotions and feelings, which can make matters delicate. But when management learns effective ways to handle and deliver constructive criticism, employees can not only learn from their mistakes, but even benefit from them.  One aspect of how to give constructive…

Goal Setting & Productivity Tips

Everyone has dreams and goals. Achieving personal and professional goals, however, requires planning and action. Learning how to manage time and set realistic goals will increase your chance of success in every area of your life. Following the advice in this post will help increase your productivity and help you achieve your dreams. Chunk, Block, Tackle:  When creating a “to do” list, you should keep chunk, block, and tackle in mind. The first part of this strategy should be familiar. You need…
anger management training

How To Release Anger

 Keeping your temper in check can be challenging. Use simple anger management tips — from taking a timeout to using "I" statements — to stay in control.Do you fume when someone cuts you off in traffic? Does your blood pressure rocket when your child refuses to cooperate? Anger is a normal and even healthy emotion — but it's important to deal with it in a positive way. Uncontrolled anger can take a toll on both your health and your relationships.Ready to get your anger under control? Start…
social media in the workplace

Social Media In The Workplace

People love to stay connected, so it’s no wonder that social media sites continue to grow in popularity. However, with social media sites going mobile and are open 24 hours a day, people can often forget where to draw the line, especially at work. Companies should examine how this media is affecting them and how they can implement ways to move forward with technology without letting it interfere with productivity. Defining Your Social Media Policy  When building a social media policy for the…

How To Deal With Sales Objections

Customers typically introduce sales objections for three main reasons. They may be skeptical of the product or service. It is also possible for customers and sales associates to have misunderstandings and miscommunication. Occasionally, however, customers may just be stalling. Part of overcoming objections is identifying the factors behind them. Skepticism People are naturally skeptical. It is important to gain the trust of prospects and communicate effectively in order to prevent skepticism from…
Conflict Resolution Skills

Conflict Resolution Skills

  Conflict can be emotionally exhausting and it is easy to be annoyed that it even took place. Look at the good part by reflecting on any lessons that could be learned about yourself, the other party, the relationship, or life in general. Interpersonal conflict is simply a part of business life. Staff members may have competing plans on how to solve a problem or conflicting ideas on what tasks should have priority. Some conflicts are easily resolved with a simple set of directions, but this isn't…
Body Language Basics

Body Language Basics

Quick Navigation1- Communicating with Body Language2- How To Read Body Language3- Body Language Mistakes4. Gender Differences5. Nonverbal Communication6. Facial Expressions7. Body Language in Business8. Lying and Body Language9. Improve Your Body Language10. Matching Your Words to Your Movement 1- Communicating with Body Language We are constantly communicating, even when we are not speaking. Unspoken communication makes up over half of what we tell others and they tell us. It affects our work and…
Workplace Anxiety

Managing Anxiety In The Workplace

Share0Share +10Tweet0Pin0Share0 Quick Navigation1. Common Types of Anxiety:2. Recognizing Anxiety Symptoms in Others3. Coping with Anxiety in the Workplace4. Don’t Ignore Anxiety Symptoms5. Differences between Anxiety and Normal Nervousness6. Physical Symptoms of Anxiety 7. Recognize the Positive Aspects of Anxiety8. Common Anxiety Triggers9. When to Seek Extra Help? It is normal to have some fear or feel out of place at work sometimes, but when the anxiety begins to control you and keep…
communication skills

Interpersonal Communication Skills

by eSoft Skills
                         Quick Communication Skills Quiz Introduction We communicate with each other all the time, yet we rarely think about it. We often communicate without being fully aware of the messages we are really sending to people. Success depends on being understood, understanding others and communicating well together. Building healthy working relationships is vital to our business success. A major part of this is understanding…
attention management

Paying Attention is a Learnable Skill

Quick Navigation1. Introduction to Attention Management2. Types of Attention3. Strategies for Goal Setting4. Meditation5. Training  Your Attention The Ultimate Guide To Attention Skills Welcome to this comprehensive guide on the important skill of paying attention. A distracted workforce is less than effective. Employees who do not pay attention to their work can waste valuable time and make careless mistakes. Attention management is a useful skill that allows managers to connect with their…
hiring techniques

How The Hiring Process Works

by eSoft Skills
Quick Navigation1. Defining and Knowing the Position2. Hiring Strategy3. Lure in Great Candidates4. Filtering Applicants to Interview5. The Interview6. Selection Process (I)7. Making an Offer8. Onboarding A Free Guide for an Effective Hiring Process  Even the most experienced managers and human resources personnel can still have difficulty finding and hiring the perfect candidate for an open position. It can be difficult to determine if they will be right for the job or work well with the rest…
attitude and work ethics

Attitude and Work Ethic

    Creating a positive attitude is one of the best things you can do for your productivity and your workplace happiness. People who have a consistently positive attitude are seen as approachable and can build more effective workplace relationships. A positive attitude also serves you well when you face challenges or setbacks – it breeds resilience. Coupled with a positive attitude, a strong work ethic helps you build strong relationships with team mates and superiors. A solid work ethic…
soft skills

How To Train A New Manager

Quick Navigation1. Are Managers Born or Made?2. Create a Management Track3. Define and Build Competencies4. Managers Learn by Being Managed Well5. Provide Tools6. Provide Support7. Identify Strong Candidates Early8. Clearly Define the Management Track9. Empower New Managers10. Provide Growth Opportunities 1. Are Managers Born or Made? While it may seem that management skills come naturally to some people, in reality management is a set of skills which can be learned. Perhaps the most important part…
team work

Teamwork Skills

  Even if you work fairly independently most of the time, inevitably you must also work with others. Finding ways to build teams that accomplish what needs to be done in the most efficient and accurate manner is often challenging, especially when bringing together team members with diverse sets of hard and soft skills. There are some basic techniques you can use when building, or working with, a team to help create a cohesive unit that leverages everyone’s talents and ensures that each person…
problem solving techniques

Problem Solving Techniques

No matter what your industry or your role, problem solving is part of your job. Whether the problems you encounter are big or small, you solve problems every day. Learning how to apply problem solving techniques, helps not only to enhance productivity, but also helps to cultivate relationships by focusing on shared goals and solutions.         Problem Solving Techniques:  Define the Problem You can’t solve a problem if you don’t know what it is! The first step in solving any problem should…
list of soft skills

List of Soft Skills

FREE GUIDEList of Soft Skills BONUS: Free soft skills training course delivered into your inbox weekly. OR BROWSE SOFT SKILLS COURSE CATALOG(200 Topics to Choose from)
Virtual Teams

Virtual Team Building & Management

Setting Up Your Virtual Team Virtual teams are growing in popularity since many companies continue to grow and expand in different areas. But sometimes learning to manage a team that we can’t physically see every day can be difficult. When we learn how to manage our local teams, as well as our virtual teams, we can form a group that works together to increase productivity and provides a new perspective on any project. Important Things To Remember: Choose Self-Motivated People with Initiative Face…